Privacy Policy
Effective date: 27 Feb, 2025
1. Introduction
1.1 Overview: This Privacy Policy applies to the collection, use, and processing of personal information by Safari Gals in the course of providing safari tours, travel services, and related activities.
1.2 Scope: This policy applies to personal information we collect from you directly or indirectly, through our website, booking systems, or in person.
2. Information We Collect
Safari Gals may collect and process the following personal information:
2.1 Contact Information: Full name, email address, phone number, residential address, and emergency contact details.
2.2 Booking Information: Passport number, booking details (dates, locations, accommodation preferences), payment information, and travel preferences.
2.3 Health Information: Medical conditions or requirements that may affect participation in safaris (e.g., allergies, mobility issues).
2.4 Demographic Information: Age, gender, nationality, and language preferences.
2.5 Website Data: Usage data, cookies, and analytics information collected through our website to improve our services.
3. Purpose of Collecting Personal Information
We collect your personal information for the following purposes:
3.1 Booking and Travel Services: To process and confirm your safari bookings, provide you with personalized travel experiences, and communicate relevant details about your safari.
3.2 Customer Support: To respond to your inquiries, resolve issues, and provide customer service.
3.3 Marketing and Promotions: To send you information about new services, promotions, and special offers, provided you have opted in to receive such communications.
3.4 Legal and Regulatory Compliance: To comply with legal obligations, including verifying identity and reporting requirements for travel safety.
4. Lawful Basis for Processing Personal Information
In compliance with POPIA, we process personal information based on the following lawful grounds:
4.1 Consent: When you provide personal information voluntarily, such as when making a booking or subscribing to our newsletter.
4.2 Contractual Necessity: When personal information is required to perform a contract or provide services that you have requested (e.g., processing bookings).
4.3 Legal Obligation: When processing is necessary for compliance with applicable laws or regulations.
4.4 Legitimate Interests: To improve our services and website, enhance customer experience, and carry out direct marketing (where consent has been obtained).
5. Sharing Your Information
We do not sell your personal information to third parties. However, we may share your information with trusted third parties for the purposes outlined in this policy, including:
5.1 Service Providers: Accommodation providers, transport companies, safari guides, and activity providers involved in your safari experience.
5.2 Payment Processors: Payment gateways to process your transactions securely.
5.3 Marketing Partners: If you have opted into receiving marketing communications, we may share your contact details with third-party service providers to send you promotional content.
5.4 Legal Authorities: In the event of a legal request or to comply with regulations, we may disclose personal information to law enforcement or other government authorities.
6. How We Protect Your Information
Safari Gals takes appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, alteration, or destruction. These measures include:
6.1 Encryption: Secure data transmission and encryption of sensitive information.
6.2 Access Control: Limiting access to personal information to authorized personnel only.
6.3 Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.
7. Your Rights Regarding Personal Information
Under POPIA, you have certain rights with respect to your personal information:
7.1 Right to Access: You may request a copy of the personal information we hold about you.
7.2 Right to Correction: You may request the correction of any inaccurate or incomplete information.
7.3 Right to Deletion: You may request that we delete your personal information, subject to legal and contractual obligations.
7.4 Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes or other legitimate interests.
7.5 Right to Withdraw Consent: If processing is based on your consent, you can withdraw your consent at any time.
To exercise any of these rights, please contact us at the details provided below.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, analyze site usage, and personalize content. Cookies are small text files stored on your device that allow us to recognize you and improve your browsing experience.
You can control cookies through your browser settings. However, disabling cookies may impact the functionality of certain parts of our website.
9. Retention of Personal Information
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting obligations. Once your personal information is no longer needed, it will be securely deleted or anonymized.
10. Transfer of Personal Information
In certain cases, your personal information may be transferred outside South Africa for processing, especially in cases involving international travel arrangements. If your information is transferred, we will ensure that adequate protection is in place to secure your privacy in accordance with POPIA.
11. Updates to This Privacy Policy
Safari Gals may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the “Last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your personal information.
12. Contact Information
If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at:
Email: admin@thesafarigals.co.za